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Travel Australia Darwin to Daly Waters

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  Our trusty Subaru Forester was packed with me, my partner Brenda, Katchalla (our concerned but enthusiastic spoodle), and enough snacks to survive a tiny apocalypse. With our brand new Brass Monkey securely tucked into the boot, we set off on our mission: the first leg of an epic journey from Darwin to Ulladulla, NSW, with Daly Waters shimmering in our minds as our initial oasis. We departed from Darwin, the tropical humidity clinging to us like a second skin. After about 98 kilometers, the promise of caffeine lured us into the Adelaide River Country Store. Brenda, ever the coffee connoisseur, declared their coffee to be "a damn good coffee," which is a high compliment indeed. Meanwhile, Katcha sniffed around, searching for the right spot to relieve himself and stumbled upon the store's no dickhead policy. Back on the Stuart Highway, the landscape began to slowly transform. The lush greens of Darwin gradually gave way to the more resilient vegetation of the outback.  Th...

Australian Post - why are we doing their job?



I have a problem

​My issue concerns automation and human-based services. The Australian postal service was originally based on the daily delivery of mail, however, with email and automated billing fewer mail is delivered. So the efficiency of maintaining a full fleet of mail persons is questioned - fewer posties are required.
However, corresponding automation of delivery has occurred - that is buying consumable products through online services such as Amazon. Online services require fewer retail staff, however, they need people to deliver the order to complete the order.

My problem is that we (the customer) are using our resources to complete the transaction. Both companies are relying on our time and cost to complete the transaction.

In Australia much of the online delivery is achieved by the Australian Postal services, however, the manual delivery method hasn't much changed to accommodate online orders. There are perhaps more delivery vans than ever before and fewer mail bikes, however, logistical timing has not changed. Delivery is still restricted form 9:00am to 5:00pm.

Delivery occurs within the hours when the bulk of customers are at work. If the parcel is left at the door the risk of theft is high - so more people have door security cameras (user cost). If a notification of parcel pickup occurs the time of pickup is also when most are at work. There is no online interface to the cardboard notification. So then the cost of transportation becomes the user cost.

I like many people-users become frustrated by this catch-22 cycle to have ordered a product online to then have to find the time to pick-up the product. The national collective impact on productivity needs some research.  When I go to pick up I often stand in queues (my time and perhaps even work time). 

Overall, this failure to make the transaction as intended almost removes the purpose of having an automated service. If convenience is one of the essential drives of automation the delivery service is not meeting the efficiency intention. 

So my question is - Why have drivers deliver products when a high percentage of drop-off customers are not at home to accept the transaction? 

I believe that the current delivery service has built-in people-based problems. So my solution is to identify the best times for drop off and best times for pickup. Customer service research is required by the Australian Post to enable proper automation. My gut feeling is that the 9:00 am to 5:00 pm service is not user-friendly, however, a 5:00 am to 9:00 am and a 5:00 pm to 8:00 pm could be.

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