On reflection, although I have mainly worked in a people-based industry (education), my mode of operations has been product-based. Dealing with large numbers of people invariably leans towards systematization. I focussed on systematization - that is - a step-by-step process underlined by consistency, performance, and dependability. Everyone knows, does their job, knows their timelines, and meets deadlines as expected. The systems that are designed by the controller's realities and meets expected standards. What I have found difficult over the journey and within the systematization of process and procedure were attitudes and behaviors. The intended system always seemed incomplete and momentarily lapsed into unreliability. Quite a few years back I became interested in error - more specifically accumulated error. I also became interested in values and the lingering ghosts of previous systems. I now realize that learning growth, change management, project management, and the success of